Return and Refund Policy

Return & Refund Policy

Last Updated: March 9, 2025

At SUNCO LED, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and how to initiate returns, refunds, or warranty claims.

1. Scope of Policy

This Policy applies to all orders placed through our website, www.suncoled.ca (hereafter “the Site”), and any additional sales channels operated by SUNCO LED. By placing an order with us, you agree to the terms outlined below.

2. 30-Day Free Returns & Refunds

  1. Eligibility

    • You may request a return for any reason (including dissatisfaction or product defects) within 30 days of the original purchase date.
    • Returned items must be in their original condition and packaging, if reasonably possible.

  2. Shipping Costs

    • SUNCO LED covers all return shipping costs for eligible returns within 30 days.
    • We will provide you with a prepaid shipping label once your return request is approved.

  3. Refund Processing

    • Upon receiving your returned item(s) and verifying their condition, we will process your refund to the original payment method used at checkout.
    • Please allow 5-7 business days for the refund to appear on your statement, depending on your bank or payment provider.

  4. How to Initiate a Return

    • Contact our Customer Support at sales@suncoled.ca or visit our Contact Page to request a Return Merchandise Authorization (RMA).
    • Include your order number, the item(s) you wish to return, and the reason for the return.
    • We will respond within 2 business days with further instructions and a prepaid shipping label if the return is approved.

3. Returns After 30 Days (Case-by-Case)

  1. Case-by-Case Basis

    • If more than 30 days have passed since the original purchase, you may still contact us about a potential return.
    • We will review these requests on a case-by-case basis and may offer a partial refund, store credit, or exchange, depending on the circumstances.

  2. Exceptions

    • Certain products or special orders may not be eligible for return after 30 days. We will clarify any exceptions in the product description or during checkout.

4. Warranty Returns

  1. Warranty Coverage
    • SUNCO LED products may come with a manufacturer’s warranty against defects in material or workmanship. The length and terms of this warranty may vary by product.
  2. Filing a Warranty Claim
    • If you experience a product defect within the warranty period, please contact our Customer Support at sales@suncoled.ca with proof of purchase and a description of the issue.
    • If we determine the product is covered under warranty, we will repair or replace the item free of charge.
  3. Shipping Costs for Warranty Claims
    • SUNCO LED typically covers shipping costs for valid warranty claims within the stated warranty period. We will provide you with any required shipping label or instructions.

5. Refund Timeline

  • Approval Period: We generally review return or refund requests within 2 business days of receipt.
  • Refund Issuance: Once approved, refunds will be processed within 5-7 business days and issued to the original payment method.

6. Contact Us

If you have any questions about our Return & Refund Policy, or wish to start a return, please contact us:

We strive to respond to all inquiries within 2 business days.

7. Policy Updates

We may update this Return & Refund Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.

Thank you for shopping with SUNCO LED!
We appreciate your business and are committed to providing you with a smooth, transparent experience.