Payment Policy
Welcome to Sunco Led. This Payment Policy outlines our accepted payment methods, processing procedures, and other important information regarding payments on our website. We strive to ensure a secure and efficient payment experience for all our customers.
Please review this policy along with our Terms & Conditions for a complete understanding of our payment practices.
1. Accepted Payment Methods
Sunco Led accepts the following payment options for your convenience:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
- Digital Wallets: PayPal, Apple Pay, and Google Pay
- Bank Transfers: Available upon request for bulk orders or special arrangements
- Other Payment Options: Sunco Led gift cards and promotional codes (where applicable)
All transactions are processed securely using encryption protocols to safeguard your personal information. We do not store your card details on our servers.
2. Payment Processing
- Orders will be processed once payment is confirmed.
- For credit/debit card payments, an authorization hold may be placed at the time of order placement. Funds are captured upon shipment.
- For digital wallets and bank transfers, payment is typically processed immediately.
Please ensure that your billing information matches the details associated with your payment method to avoid delays.
3. Currency
All prices listed on our website are in Canadian Dollars (CAD) unless otherwise specified. International customers may incur currency conversion fees based on their bank's policies.
4. Taxes and Fees
Applicable taxes (e.g., sales tax, VAT) will be calculated and displayed at checkout based on the shipping address provided. Customers are responsible for any additional customs duties or import fees for international orders.
5. Payment Issues and Failed Transactions
If a payment is declined or an issue arises during processing, we recommend the following steps:
- Double-check the payment details for accuracy.
- Contact your bank or payment provider to ensure there are no restrictions.
- Try using an alternative payment method.
If the problem persists, please reach out to our support team at sales@suncoled.ca for further assistance.
6. Refunds and Cancellations
For details regarding order cancellations, refunds, and returns, please refer to our Refund Policy. Refunds are typically issued using the original payment method within 5-7 business days, depending on your bank or payment provider.
7. Fraud Prevention
To ensure a secure shopping environment, Sunco Led reserves the right to review, hold, or cancel any order flagged for potential fraud. In such cases, we may request additional verification to confirm the authenticity of the transaction. If we are unable to verify the order within a reasonable timeframe, the transaction may be canceled, and a refund issued.
8. Contact Information
If you have any questions or need assistance with your payment, please feel free to contact us using the details below:
- Email: sales@suncoled.ca
- Contact Page: https://suncoled.ca/pages/contact
We are here to help and ensure a smooth payment experience.
This Payment Policy was last updated on October 3, 2024.